Konstera
For mid-market retail & consumer brands

The intelligent operating layer
for your enterprise.

A platform for AI agents, with human-in-the-loop decision-making built in — not bolted on.

Multi-LLM — Claude · OpenAI · Gemini · DeepSeekOpen-source core (BSL 1.1)Self-host or managed
The human-in-the-loop product

What agent oversight actually looks like.

Agents draft. Humans decide. Every message is a thread — not a ticket queue bolted onto a chatbot. The reviewer product nobody else builds.

Review queue
Customer Service agent
2 awaiting you
PS
Priya S.· Order #10234Awaiting review
Refund for defective product
MB
Michael B.· Order #10212Auto-sent · policy
Delivery delayed — ETA?
YT
Yuki T.· LoyaltyAwaiting review
Why am I not Platinum yet?
JK
Jordan K.· Pre-saleEdited & sent
Does this scent oxidise with heat?
AR
Aisha R.· Order #10251Drafting
Wrong size delivered
Agent draft
Priya S. · Refund for defective product
For review
Order #10234Loyalty · GoldPolicy · DOA-7

Hi Priya — so sorry the pump arrived broken. I've refunded order #10234 in full and sent a replacement, arriving Tuesday. As a Gold member, I've also added 500 bonus points to your account.

Autonomy policy
most specific wins
BindingCS refunds over £50Review
AgentCustomer ServiceReview
TenantThe Fragrance ShopAuto ≤ £20
PlatformDefaultReview

Thread-first UX

Email, support ticket, chat session, agent output — all become a thread the reviewer handles in one place.

Four actions per message

Send as-is · Edit & send · Ask AI to redraft · Reject with reason. Logged per message to tune the agent over time.

Autonomy as policy

Scope-stacked rules: binding › agent › tenant › platform. Change the autonomy level without redeploying the agent.

Where Konstera fits

The analytical plane answers “what happened.”The agent plane decides “what to do.”

Enterprises already have a data plane and a transactional plane. The operational / agent plane is the one that's never been built — until now.

drafts · approvals · surfacesreadswritesevents stream upstreamsnapshotssyncEXPERIENCE PLANEWhat people see — the surfaces agents land inPortalChatEmbedded UIsMobileReviewer inboxDATA / ANALYTICAL“What happened”SnowflakeDatabricksBigQueryPPineconeNeo4jWWeaviateddbtINTEGRATION / GOV.“How systems talk”WWorkatoMMuleSoftBBoomiRReltioIInformaticaAPI gatewaySYSTEMS OF RECORD · TRANSACTIONAL PLANEWhere the business actually runs — customers, orders, inventory, peopleShopifyNNetSuiteZendeskKKlaviyoSAPSSalesforceWWorkdayHubSpotSShipStationAAkeneo PIMWMSMM365OPERATIONAL · AGENT PLANE — KONSTERAKonsteraReasons, decides and acts across your stack — in one layer.OntologyContext graphAgent runtimeMulti-agentAutonomyReviewersPoliciesMeteringAuditDurable execRAG · KBs
How it works

Three steps from idea to agent in production.

Install Konstera

Managed SaaS or self-host via Helm / Compose — same images, same features. Up and running inside a day.

Deploy agents

Agents ship as OCI containers speaking MCP. Pick a reference agent or bring your own built in any framework.

Humans stay in control

The reviewer inbox handles every agent output. Autonomy policy decides what goes out automatically, what pauses.

Reference agents

Agents already running on Konstera.

Each one is a working example — swap it with your own agents, or use these as starting points. All ship as containers you can inspect, extend, and deploy anywhere.

Customer experienceLive

Customer Service

Drafts replies grounded in order + policy + loyalty tier. Reviewer sends, edits, or redrafts.

Finance opsLive

PSP Reconciliation

Nightly three-way match across orders, PSP, and bank. Nine discrepancy categories.

AccountingLive

Prepayments

Classifies invoices, drafts amortisation schedule, routes tier-based approval.

MerchandisingComing soon

PIM Content Generator

Drafts SKU copy and structured attributes grounded in brand-voice knowledge.

Buying & merchComing soon

Demand Forecaster

Daily SKU-level forecast surfaced into the buyer's own tools, not a new one.

HR · People opsComing soon

Policy Answers

In-channel answers grounded in current handbooks. Audited: who asked, what, when.

What's in the platform

Everything you'd otherwise build yourself.

Platform capabilities every agent inherits — out of the box, under one roof, meter-ready from day one.

Multi-LLM router

Claude · OpenAI · Gemini · DeepSeek behind one call. Prompt caching, fallback chains, per-model pricing frozen at call time.

Human-in-the-loop

Thread-first inbox. Four actions per message. Autonomy as scope-stacked policy. The reviewer product nobody else builds.

Multi-tenancy & SSO

PostgreSQL row-level security on every tenant table. OIDC + Entra ID. Zero cross-tenant leakage, verified in schema.

Durable execution & cost

Every invocation is a durable workflow. Retries, timeouts, cron, sagas. Token attribution per tenant · agent · user · model.

Connectors

Talks to the systems your business already runs on.

One connector type, pluggable providers. Grants are explicit per agent. Build your own with the connector framework — same shape every integration.

Shopify
NetSuite
Zendesk
Klaviyo
M365
BetterCommerce
Freshdesk
Akeneo PIM
HubSpot
Salesforce
Stripe
ShipStation
Snowflake
Databricks
Pinecone
SMTP
REST
+ framework
Delivery

Managed by us, or run it yourself. Same images.

The SaaS and the self-hosted edition ship from one source. No feature-gated enterprise tier that cripples the on-prem build. Delivery is a choice, not a limit.

Managed SaaS

Konstera Cloud

We run it. You deploy agents. Per-tenant isolation on managed PostgreSQL + Temporal, with EU / US / UK regional residency.

  • Hosted in your region of choice
  • Automatic upgrades, zero-downtime
  • SOC 2 Type II on the roadmap
  • Pay per tenant · token-metered
Self-hosted

Your infrastructure

Same containers, your cluster. Helm chart for Kubernetes, Compose bundle for a single VM. Source available under BSL 1.1.

  • Your cloud, your Kubernetes, your data
  • Helm chart · Docker Compose bundle
  • BSL 1.1 — inspect, modify, deploy
  • Full feature parity with Cloud
How we're different

Where Konstera fits versus the alternatives.

Most of what sounds similar is complementary infrastructure. A few overlap. Only a couple are real alternatives — and only one of those is for mid-market.

DATA WAREHOUSE / LAKEHOUSE
Snowflake · Databricks · BigQuery
COMPLEMENT

They answer what happened. We decide what to do. Different planes — we read snapshots from the warehouse, write operational outcomes back.

iPAAS / INTEGRATION PLATFORM
Workato · Boomi · MuleSoft
COMPLEMENT

They move data between systems on deterministic triggers. We're agents making decisions and then using those systems. iPaaS is the pipes. We're the brain.

MASTER DATA MANAGEMENT
Reltio · Informatica MDM
OVERLAPS

Our context graph does identity resolution across systems — agent-native, decision-scoped, ships in weeks. Not a 12-month MDM programme.

OPERATIONAL / AGENT PLATFORM
Palantir Foundry
ALTERNATIVE

Agent-native from day one, not retrofitted. Mid-market, not F100. Weeks to live, not nine-month implementations. BSL-licensed, MCP-portable.

ENTERPRISE COPILOTS
M365 Copilot · Einstein · Agentforce
COMPLEMENT

Each copilot locks you into one vendor's stack. We're the plane under all your copilots — vendor-neutral LLMs, multi-system reasoning, portable.

AGENT FRAMEWORKS
LangChain · Semantic Kernel · Mastra · rig.rs
COMPLEMENT

Those are libraries for building an agent. Konstera is where agents run — the Kubernetes to their HTTP library. Bring any framework.

"WHY NOT JUST A GOOD PROMPT?"
A clever system prompt + a chat API
ALTERNATIVE

No shared context, no identity resolution, no approvals, no cost attribution, no replay, no multi-agent. Fine for a demo. Breaks at the first real integration.

Where we go from here

Design partners wanted.

The platform is real. The human-in-the-loop product is real. We're looking for two or three mid-market retailers who want AI agents in production — and whose operational reality will shape the connectors and reference agents we ship next.

1. See it

45-minute walkthrough of the portal, human-in-the-loop inbox, agent deploy, costs, policies.

2. Scope it

Together, pick the two agents where AI would move the needle in your business this quarter.

3. Ship it

Deploy them on Konstera with our team, in your environment, against real data — alongside your reviewers.